Privacy Policy
Last updated: 12 April 2026
1. Introduction
Mito Labs Bali ("Mito Labs", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (mitolabsbali.com) or purchase our products.
2. Information We Collect
Information you provide directly:
- Name, email address, and WhatsApp number (when placing an order or creating an account)
- Delivery address (for order fulfilment)
- Community posts and comments (if you participate in the community)
- Messages sent via our contact form or AI chat
Information collected automatically:
- Device and browser information, IP address
- Pages visited, time spent on site, and interaction data
- Referral source and campaign data
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
- To process and fulfil your orders, including delivery coordination via WhatsApp
- To send order confirmations and status updates
- To manage your account, including loyalty points and referral tracking
- To respond to your enquiries and provide customer support
- To improve our website, products, and services through analytics
- To prevent fraud and ensure the security of our platform
4. Third-Party Services
We share your information with the following third-party services as necessary:
- Stripe — Payment processing. Your payment details are handled directly by Stripe and are never stored on our servers.
- Resend — Transactional email delivery (order confirmations, sign-in codes).
- Google Analytics — Website usage analytics.
- Microsoft Clarity — Session replay and heatmap analytics.
- Vercel — Website hosting and performance monitoring.
- OpenAI — AI chat functionality. Chat messages are processed by OpenAI's API to generate responses. Do not share sensitive personal information in the chat.
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for accounting and legal compliance purposes. You may request deletion of your account data by contacting us.
6. Cookies
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your cart contents
- Track referral attributions
- Analyse website usage (via Google Analytics and Microsoft Clarity)
You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our website.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Request data portability
To exercise any of these rights, please contact us via WhatsApp or our contact form.
9. Children
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective immediately upon posting to this website. We encourage you to review this policy periodically.
11. Contact
For questions about this Privacy Policy or to exercise your data rights, contact us via WhatsApp at +62 812 9925 3497 or through our website contact form.